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What is CGCAHPS?

The Clinician and Group CAHPS (CGCAHPS) survey is a standardized tool to measure patient perceptions of care provided by physicians in an office setting. The CGCAHPS set of instruments was developed by the Agency for Healthcare Research and Quality (AHRQ ). Like the CAHPS surveys for hospitals (HCAHPS) and home health agencies (HHCAHPS), it is anticipated that there will be national implementation of CGCAHPS by the Centers for Medicare & Medicaid Services (CMS).

Health care legislation passed by Congress required the creation of a Physician Compare web site by Jan. 1, 2011. This web site is currently a physician-search site, but it is anticipated that it will eventually include clinical measures collected through the Physician Quality Reporting System (PQRS) for medical practices and the CGCAHPS results. CMS has included the CGCAHPS survey as part of the required quality metrics included in the Medicare Shared Savings Program (MSSP), and it is anticipated that a CGCAHPS instrument will eventually become a required measurement for full reimbursement for all medical practices.

To learn more, see this list of frequently asked questions about CGCAHPS.


Will Press Ganey administer the CGCAHPS survey?

Yes. To support those medical practices that wish to prepare in advance for potential requirement of this survey by CMS, Press Ganey is already administering the CGCAHPS visit-specific survey. There are over 2,500 physician sites reflecting more than 11,000 physicians utilizing the instrument at this point in time. The American Medical Association also wants to prepare its members for the implications of CGCAHPS, which is why it is introducing the Press Ganey - AMA CGCAHPS eSurvey solution.